The agreement between TrueSyt and the organisations that use it.
TrueSyt helps your organisation log, organise, and surface compliance records — inspections, corrective actions, certifications, and asset maintenance. It is not an auditing body, does not certify your organisation as "audit-ready," and does not replace any statutory duty to engage competent persons or specialist inspectors where the law requires them (for example LOLER thorough examinations, fire safety, electrical, and pressure-system inspections). The records you keep here are your own internal evidence trail; TrueSyt does not warrant that they are complete, accurate, or sufficient to satisfy any regulator.
TrueSyt is a Software-as-a-Service platform that lets vehicle repair and bodyshop organisations record and manage compliance activity — including but not limited to compliance checks, corrective actions, employee certifications, asset registers, and inspection templates.
The platform is a management and tracking tool. It does not perform audits, does not issue compliance certificates, and does not constitute legal, regulatory, or professional advice. You are responsible for ensuring that the activities you log meet the legal and regulatory requirements applicable to your premises and operations.
Using TrueSyt to record inspections or corrective actions does not make your organisation "audit-ready," "compliant," or "certified" in any formal sense. TrueSyt does not verify the competence of the persons performing your checks, does not validate the technical accuracy of inspection findings, and does not replace the independent assessment required of competent persons or specialist inspectors under UK health and safety law.
Where a statutory regime requires a particular inspection or examination to be carried out by a competent person or specialist (for example LOLER regulation 9 thorough examinations, PUWER inspections, fire risk assessments), recording that activity in TrueSyt is supplementary to — and never a substitute for — the legally required assessment itself.
You retain ownership of all compliance records, corrective actions, certifications, and supporting evidence you enter into TrueSyt. TrueSyt acts as a custodian of that data on your behalf. You may export or request deletion of your data at any time, subject to the terms set out in the Privacy & Intelligence notice.
You are responsible for the accuracy and lawfulness of the data you submit, and for ensuring you have the right to store any personal data (including employee and vehicle registration data) within the platform.
TrueSyt uses a reseller billing model: a per-site base subscription fee plus metered AI credits where applicable. Billing is currently handled offline by direct invoice. Stripe integration is recorded on your organisation record but is not yet activated — until it is connected, all payment is processed offline and TrueSyt does not collect or store card details.
Your selected plan tier, site limit, base fee, and AI credit balance are recorded on your organisation record and visible to platform administrators. Credit top-ups and plan conversions are applied by the platform admin and reflected in an internal credit ledger.
Organisations provisioned on the Pilot tier receive full compliance features at no charge, excluding AI and intelligence features. A pilot is not self-service: it is allocated by TrueSyt after an enquiry, and a place is confirmed only once we have spoken with you. A pilot is time-boxed to 60 days from the provisioning date; an expiry date is stamped on the organisation record at provision time. Organisations invited before the time-boxed pilot policy may run on an indefinite pilot with no expiry.
Pilot access is revocable. To continue beyond a time-boxed pilot window, the organisation must be converted to a paid plan via the platform admin. TrueSyt reserves the right to modify or withdraw the pilot tier at any time.
Certain plan tiers include AI-powered features (for example fleet damage estimation). Intelligence aggregation — feeding anonymised, PII-scrubbed compliance data into TrueSyt's intelligence layer — is strictly opt-in and off by default. Vehicle registrations and personal data are never forwarded to the AI training pipeline without the organisation's explicit opt-in. See the Privacy & Intelligence notice for full detail.
TrueSyt is provided "as is." To the maximum extent permitted by law, TrueSyt and its operators are not liable for any loss, damage, regulatory action, or non-compliance arising from your use of the platform or your reliance on records held within it. You acknowledge that the platform is an organisational aid, not a guarantee of regulatory compliance, and that the primary responsibility for meeting legal duties rests with your organisation.
We may update these terms from time to time. Material changes will be reflected by a new version label, and organisations may be asked to re-accept on their next provisioning action. Continued use of the platform after changes take effect constitutes acceptance of the revised terms.